|
Technical Support Services
Our Support
Contracts are custom tailored for organizations.
Our Support
Contracts provide; Technical Support, Server-Based Computing,
Security Solutions, Hardware / Software Installation, Desktop
Support, and Application Deployment Services...
1.
Phone Support / Remote Support / Onsite Support
Includes troubleshooting
the configuration and operation of Microsoft Windows Operating
Systems,
Microsoft Office Products and Internet Explorer.
Email problems and configuration issues.
Servers, Workstations, and Printers with hardware / software
issues.
General Networking and Internet Connection issues.
2. Scheduled
Preventative Maintenance (Weekly, Monthly, or Quarterly)
Update servers and
workstations with the latest service packs, patches and security
updates.
Update and secure Internet Explorer and Microsoft Office with
the latest patches and security updates.
Verify System Backups are running and scheduled.
Make sure Virus Software Definitions are current.
3. Emergency
Support (Onsite or Remote)
Covers hardware and software.
Includes support on operating systems, hardware (configuration
and failures), network connectivity, and issues connecting to or
using your company's main business applications.
4. Network
Management
Includes Network Design Services, Implementation Services,
and Disaster Recovery Planning.
The Creation of User Accounts, Internet Access, Email, and
Network Security.
General network troubleshooting, network access (folders and
files), and end user support.
5. Managed
Security Services
24x7 Proactive Management, Monitoring, and Response.
Security Policy Administration.
Firewall Management and Managed Anti-Virus Solutions.
Support Packages
|
Tier 1 Level
Standard Business Hours
8:00am - 5:00pm |
| Phone /
Remote Support |
5 Incidents |
|
Onsite
Preventative
Maintenance |
4 Scheduled Quarterly
Visits |
|
Emergency Onsite Support |
2 Incidents |
|
|
Tier 2 Level
Standard Business Hours
8:00am - 5:00pm |
|
Phone / Remote Support |
10 Incidents |
|
Onsite Preventative Maintenance |
4 Scheduled Quarterly
Visits |
|
Emergency Onsite Support |
3 Incidents |
|
|
Tier 3 Level
Standard Business Hours
8:00am - 5:00pm
|
|
Phone / Remote Support |
15
Incidents |
| Onsite
Preventative Maintenance |
4 Scheduled
Quarterly Visits |
Emergency
Onsite Support
|
Network Management
|
Services |
|
4
Incidents
|
Network
Consultation |
Services |
|
|
|
Tier 4 Level
After
Hours
5:00pm
- 8:00am
|
|
Phone / Remote Support |
15
Incidents |
|
Onsite Preventative Maintenance |
4 Scheduled Quarterly
Visits |
|
Emergency Onsite Support |
4
Incidents |
|
|
Network Management
Services |
The
Creation of User Accounts, Internet Access, Email, and
Network Security. Network troubleshooting, network access
(folders and files), and end user support. |
|
Network Consultation
Services |
Includes Network Design Services, Implementation Services,
and Disaster Recovery Planning. |
Our support
contracts can also be customized to support your specific needs,
whether it is strictly onsite, just phone support, or a
combination of both. We provide the support that is tailored to
fit your organizational needs.
support@all-hours.com |
